System Status
1 system degraded or unavailable.
Push Mode is operational. The self-making mechanism is operational. The staircase is not operational. This has been the case since October 7, 2021. Last checked:
90-day uptime — Push Mode. 3 incidents marked.
Services
Autonomous morning routing, activation, and delivery.
Sheet tensioning and pneumatic pillow node cycle.
Autonomous return navigation after Push Mode completion.
3 incidents in last 90 days. All resolved. SC-0134 (parking), SC-0151 (closed road), SC-0158 (dog, resolved without rerouting). No service impact.
Compliance score calculation and session updates.
Environmental audio monitoring and ML classification.
Long-term retention of classified audio content.
Operating correctly. Retention duration for snoring reclassified in v4.1.1.
Calendar, transit, and environmental data integration.
Read-only .rsm file access and session data.
Date filter post-2019 known issue: historical RISE Index data filtered by date returns incomplete results for dates before January 1, 2020. Work ongoing. No ETA. Appendix B updated.
Extended session history, audio classification metadata.
Full data access including restricted categories.
Physical form processing, 6–18 month standard timeline.
Currently processing 2,847 active requests. Standard timeline applies. The Data Request Hotline (Mon–Fri 11:00am–11:30am PT) is operational. Average hold time: 55 minutes.
12-stage device activation, floorplan mapping, RISE Index calculation.
Vertical floor transition — upward and downward.
Staircase navigation is not available in the current product generation. RISE Move is in active development. No timeline. No price. Both directions.
Premium Push Mode features — Atmosphere Suite, dampened tracks, three-pillow restoration.
All PUSH+ systems operational. Dampened track navigation, Atmosphere Suite, and pneumatic pillow restoration performing within spec.
Incident History
Full incident archive available upon request. Not all incidents are listed here. Incidents classified as internal are documented in the RISE internal system. /internal
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Receive notifications when Push Mode status changes. You will not be notified about staircase navigation updates until the Move is ready.
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